Become a Sought-After
Desktop Support Technician

Launch a Successful IT Career
in as Little as 4 Months

• Full & Part Time Programs Available
• Hands-On Training in state-of-the-art labs
• FLEX-TRAIN - Work at your own pace - customize the program to fit your life

This program is offered at our Scarborough and Haverhill campuses

There are an estimated 100,000 IT Desktop Support jobs available in the United States. Organizations need certified, entry-level desktop support technicians to maintain the Microsoft Windows Desktop Operating System environment.

Career Opportunities

Graduates of the Desktop Support Technician program are prepared for entry-level employment in a variety of positions including:

• PC Repair
• Desktop Support
• Help Desk
• Networking

Becoming a Confident Desktop Support Professional

As a graduate of this program, you'll enter the professional world with self-confidence, secure in the knowledge that you have the necessary skills to serve clients and impress employers. The Desktop Support program will cover a variety of relevant areas in detail, including:

• Microsoft Office Basics
• Practical Application
• Network+
• Supporting Users and Troubleshooting a Windows XP Operating System
• Supporting Users and Troubleshooting Desktop Applications on Windows
• Professional Development for Information Tech
• Linux+
• Security +
• Microsoft Windows Vista
• Installing, Configuring and Administering
• Windows XP Professional

Graduates of this program are also able to demonstrate expertise in the resolution of end user incident requests involving troubleshooting and configuration of hardware, software and network settings. You'll feel comfortable and prepared to communicate effectively, either independently or as part of a team, solving problems using computer and computer repair principles.

Industry Certifications

This program prepares students to pass the following important Industry Certification exams:

• CompTIA A+
• CompTIA Network+
• CompTIA Linux+
• CompTIA Security+
• Microsoft Certified Desktop Support Technician
• Microsoft Certified Professional (MCP)

Learn more about National Certifications

Our Desktop Support Technician training program covers a wide range of topics mapped towards two CompTIA certifications (A+ and Network+) and to the Microsoft Certified Desktop Support Technician (MCDST). The MCDST is the newest certification from the software giant. As its name implies, the MCDST is intended for technical support staff to troubleshoot Microsoft applications and Windows.

Course Delivery

Everyone learns differently. NTI's exclusive "FLEX-TRAIN" was designed to address each student's individual learning style and pace. Our unique blended learning format was created especially for adult students, and offers a high degree of flexibility. This innovative and successful approach sets NTI apart from other schools.

Our programs allow you to progress through material with the aid of one-on-one instruction, multimedia software, interactive courseware, and measurement testing. And because our learning model is so flexible, NTI students can match their training schedule to the demands of their personal lives.

Full & Part-Time Schedule Options - Choose the Program that Works Best for You

Find Out More...

For more information on this career and to explore whether training as a professional Desktop Support Technician at Northeast Technical Institute is right for you, fill out the form on the side of this page to receive free career and program information right away.

To speak to a friendly and knowledgeable NTI Career Advisor, call us at 1‑800‑447‑1151. Ask about coming in for a free tour of the campus nearest you. See for yourself what career training from NTI is all about, and how this could be the change you're looking for.