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Desktop Support Technician Program

  • Graduate in less than a year
  • Flexible schedules are available
  • Earn nationally recognized certifications
  • Job placement assistance after graduation
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Become a Sought-After Desktop Support Technician in Maine

This program is offered at our Scarborough, ME campus.

Organizations need qualified entry-level professionals to support the Microsoft Windows Desktop Operating System environment.

This comprehensive program covers a wide range of topics mapped towards CompTIA© exams and to the new generation of Microsoft© Exams. The Desktop Support Technician program is intended for technical support staff to troubleshoot Microsoft applications and Windows.

Career Opportunities

Graduates of the Maine-based Desktop Support Technician program are prepared for entry-level employment in a variety of positions including:

  • PC Repair
  • Desktop Support
  • Help Desk
  • Networking

Becoming a Confident Desktop Support Professional

As a graduate of this program, you’ll enter the professional world with self-confidence, secure in the knowledge that you have the necessary skills to serve clients and impress employers. The Desktop Support program will cover a variety of relevant areas in detail, including:

  • Internet and Computing
  • A+ PC Technician
  • Network+
  • Microsoft Windows Client Professional

Graduates of this program are also able to demonstrate expertise in the resolution of end-user incident requests involving troubleshooting and configuration of hardware, software, and network settings. You’ll feel comfortable and prepared to communicate effectively, either independently or as part of a team, solving problems using a computer and computer repair principles.

Industry Certifications

This program prepares students to pass the following important Industry Certification exams:

  • CompTIA A+
  • CompTIA Network+
  • Microsoft  Windows Solutions Associate (Windows OS)

Our Desktop Support Technician training program covers a wide range of topics mapped towards two CompTIA certifications (A+,  Network+) and to Microsoft’s next generation of certifications, the Microsoft Windows Solutions Associate for Operating Systems.   As its name implies, this certification is intended for technical support staff to troubleshoot Microsoft applications and Windows.

Course Delivery

Everyone learns differently. Our unique blended learning format was created especially for adult students and offers a high degree of flexibility. This innovative and successful approach sets NTI apart from other schools.

Our programs allow you to progress through the material with the aid of one-on-one instruction, multimedia software, interactive courseware, and measurement testing. And because our learning model is so flexible, NTI students can match their training schedule to the demands of their personal lives.

Companies That Hire Our Graduates